Removals questions, answered

Use the online quote form, call 0808 178 5137 or email contact@jackremovals.co.uk. Give us both addresses, the type and size of property, any awkward access such as stairs or no parking, and anything large or fragile. We review the details and come back promptly with a written, no-obligation quote. For bigger homes we may suggest a video or in-person survey so the quote reflects what is actually being moved.

As early as you can, especially for a Friday, a month-end or a summer weekend, because those slots go first. That said, we fit in short-notice moves whenever a crew and vehicle are free, so it is always worth asking. If your completion date is not fixed yet, we can pencil in a provisional date and confirm it once contracts are exchanged.

Yes. Every move carries goods-in-transit cover, and the level of cover is stated on your written quote. If you have items worth more than that, such as artwork, antiques or a piano, list them when you ask for a quote and we will arrange extra cover so they are protected at their real value. Our terms explain how to report anything that goes wrong.

Yes. Saturday moves are standard, and Sunday or bank holiday moves can be arranged on request. Weekends book up first, so if you need one, tell us when you ask for a quote. Office moves are often run in the evening or over a weekend so that staff come back to working desks.

We are based at 21 New Globe Walk in Southwark and work across every London borough and the Home Counties. Long-distance moves go anywhere in Britain, from Cornwall to the Scottish Highlands. Internationally we deliver to four countries only: France, Italy, Spain and Portugal.

Four: France, Italy, Spain and Portugal. We collect anywhere in Great Britain, including London, Manchester, Birmingham, Leeds, Glasgow, Edinburgh and Bristol, and deliver door to door. Each destination has its own guide on this site covering the documents you will be asked for and the access issues our crews plan around.

Yes. Since the UK left the EU, household goods going to France, Italy, Spain or Portugal need a customs declaration and an itemised inventory. We prepare the inventory with you and handle the declarations. If you are moving your main residence you may qualify for relief from import duty and VAT on personal belongings; we explain what evidence that needs before collection.

A full load is a vehicle dedicated to your move: it is loaded at your address and driven straight to your new home. A part load shares space on the run with other households going the same way, so you pay for the space you use. A part load is usually the economical choice for a few rooms, while a full load gives you more control over the delivery date.

Yes. Many people rent first when they arrive and send the furniture on later. We collect, store your goods against an inventory, and deliver them when you have a permanent address. The storage and the international delivery go on one quote, so you only deal with one company.

Yes: double-walled cartons, wardrobe boxes, tissue, bubble wrap, mattress bags and tape. You can order a materials pack and pack yourself, have us pack only the fragile items, or have us pack the whole house. Materials for anything we pack are included in that quote.

Of course. A lot of customers pack books, clothes and everyday items themselves and leave glassware, pictures and anything awkward to us. Tell us roughly how many boxes you will have so we bring the right vehicle. We ask that self-packed boxes are taped shut and labelled with the room they are going to.

Label every box with its destination room, keep a bag of essentials with you (chargers, documents, medicines, kettle), and defrost and dry the fridge-freezer well before the crew arrives. Check parking at both ends: in London this often means applying to the council for a parking suspension. Empty drawers that hold anything heavy or loose, and point out anything that is not coming.

We cannot carry hazardous materials such as paint, aerosols, gas bottles or fuel, perishable food, or anything illegal. Plants travel at your own risk on long journeys. For moves abroad some extra restrictions apply, and we go through those with you when we prepare the customs inventory.

The volume of goods, the distance, access at both ends (stairs, lifts, parking, long carries), the size of crew needed, and any extras such as packing, dismantling or storage. For moves abroad the destination region and whether you choose a full or part load also matter. Your written quote lists each of these so you can see what you are paying for.

Yes, a deposit secures your date, and the balance is paid before or on the day of the move as set out in your booking contract. We accept bank transfer and card. The terms page explains the cancellation and refund rules in full.

No. The quote is written from what you tell us and, where needed, a survey. If the job changes, for example an extra room or a parking problem we did not know about, we tell you what it changes and agree it with you before carrying on.

Yes. We store household and business goods between moves, during renovations, or while you settle abroad. Everything is wrapped and logged against your inventory, and we collect and deliver so you never need to visit the store.

Storage is quoted from what actually needs to go in, how long you expect to keep it there and whether we collect and deliver. You do not have to guess a unit size. The figure is in your written quote alongside the move itself.

Yes. The premises are monitored by CCTV with intruder alarms and controlled access, and goods go in and out against your inventory so nothing is mixed up with anyone else’s.